Untitled Document

Customer Service

Usernames / password:
If a username/password doesn't work:

1. Please make sure you have spelled your username and password correctly and try again.
2. Your username and passwords are case sensitive so you must use correct Capitalization.
3. Has your membership expired? Check here: www.ccbill.com

Membership Questions:

How do I cancel:
Please go to https://support.ccbill.com and follow the instructions. Thank you.

I have cancelled, can I have a partial refund:
Sorry, At this time we do not offer trial memberships.

Is there a rebate for existing members:
As long as you stay a member your membership price will remain the same, even if the membership price increases. If you cancel your membership you must re-join at the current price offered.

All other billing issues
Please go to https://www.ccbill.com/system/support.cgi and follow the instructions.

Video help:

Windows Media Player is needed for PC and MAC users to view high definition and standard resolution videos. Click here: Windows Media Player

Apple Quick Time Player is needed to view Iphone and Ipod video formats. Click here: Apple Quick Time Player

Additional Mac Info.
If Quick Time Player is not playing the WMV format, you will need to download the latest Flip For Mac software. Click here: Flip for Mac plug-in

Video keeps stopping and starting while I'm watching it:
Make sure you have the correct and latest video player downloaded on your computer. Windows Media Player and Quick Time Player are required. Mac Users may want to download Flip for Mac plug in so that Quick Time can play WMV. If a video doesn't play continuously, it may be due to your connection speed. Multiple videos and other multi downloads will also slow down progress. Broadband and DSL connections will load faster than basic dialup. A third party high-speed downloader can speed up download times.

Audio issues:

All Exxxcel videos have sound. If you do not hear audio, please try the following:

1. Adjust the volume control on your computer and speakersand turn mute control to off.
2. Audio controls on video players can operate independently from the computers control panel. Ensure that the volume is up on the video players, such as Quick Time, or Windows Media player as this might affect the overall player output.

If these steps don't correct the issue, you may want to try the steps below.
For Mac users:
Open "Applications" > "Utilities" > "Audio MIDI Setup"
Check the properties for "Built In Output". Make sure it's set to 44.1 KHz.

For PC users:
1. Click "Start".
2. Select "Run".
3. Type: sndvol32
4. Click "OK".
Make sure the following are not muted and the volume is up for "Volume Control" and "Wave".

Exxxcel Contact:

www.ccbill.com should be able to help you with all billing questions and cancellations. The above links and instructions should be able to assist you with any video or audio problems.

For further inquiries please contact www.support@exxxcel.com

18 U.S.C. 2257 Record-Keeping Requirements Compliance Statement